Shopping online should be simple, secure, and satisfying. At The Diva Box, we have worked hard to make the experience as smooth as possible for customers across Nepal. Here is everything you need to know about payment, delivery, and returns.
How to Pay
We accept two payment methods:
- eSewa: Nepal's leading digital wallet. Fast, secure, and convenient. Simply scan the QR code or transfer to our eSewa account during checkout.
- Bank Transfer: Transfer directly to our bank account. After payment, share your transaction ID with us so we can verify and process your order.
We do not accept cash on delivery at this time, but our digital payment options are straightforward and trusted by thousands of Nepali shoppers.
How We Deliver
We deliver nationwide across Nepal. Here is what to expect:
- Kathmandu Valley: 2-3 working days, free delivery for orders above Rs. 2500
- Outside Kathmandu Valley: 3-5 working days, delivery charges apply based on location
Orders are carefully packaged to ensure your jewelry arrives safely and in perfect condition. You will receive updates as your order is processed and shipped.
What If Something Goes Wrong?
We stand behind the quality of our products. If you receive a damaged or incorrect item, contact our customer support team immediately. Our team is available Sunday to Friday, 10AM to 6PM. Visit our Return Policy page for full details on how to initiate a return or exchange.
Customer Support
Have questions before, during, or after your purchase? We are here to help. Reach us through our contact page or visit our customer service page for answers to common questions.
Start shopping with confidence at The Diva Box today.